Umesh Agarwal

Retail Business Professional and CX Practitioner


Umesh Agarwal is a seasoned 'Retail Business Professional and CX Practitioner" helping the Retailers & Retail brands for the past 20 years.

He actively joined the industry in 2004 with Reliance infocomm and since 2007 he has been operating from Dubai. In the past 15 years, he has been associated with multiple large retailers and worked for 100+ international Retail Brands such as Mango, Levi's, Gant, Nautica, FCUK, La Senza, Monsoon, CK, BHS, etc. for the expansion of their retail footprint across the gulf region.

He believes that the secret of sustainable and exponential business growth lies in creating amazing Customer Experiences (CX). He is on a mission to create seamless, immersive and engaging retail spaces.

He is a known figure in retail fraternity and shares his knowledge & experience on various forums, magazines, blogs and posts.



  • What is CX?
  • How CX could act as a game changer?
  • How to design CX for your business?